Privacy Policy

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1. General information

This data privacy policy statement applies in respect of the website
The website is hosted by Werkbank GmbH. The personal data collected on this website is stored on the servers of this hoster. Our hoster will process your data only as described in this Privacy Policy and solely on the basis of the data processing contract between us for this purpose and will follow our instructions with regard to this data. Klingspor's web server and web content are operated and maintained in Germany by or on behalf of Klingspor AG.

Klingspor collects and uses personal data solely in accordance with the relevant data privacy legislation. Personal data as defined in Art. 4 of the EU General Data Protection Regulation (GDPR) is any information relating to an identified or identifiable natural person, e.g. name, address, e-mail addresses etc.

In our Privacy Policy we use terms that are used and defined in the GDPR. For example, in the context of data privacy legislation the term "processing" means: any operation or set of operations which is performed on personal data, whether or not by automated means. This basically includes any handling of personal data such as collection, storage, adaptation or alteration, use, transmission, dissemination, erasure or destruction etc.

SSL / TLS encryption
This site uses SSL / TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as website operator. You can recognise an encrypted connection by the address line of your browser changes from "http://" to "https://" and a lock symbol appears on your browser address bar.
When SSL / TLS encryption is activated, the data that you send to us cannot be read by third parties.

2. Controller

The controller, as defined in Art. 4 (7) of the GDPR and other national data privacy legislation of the member states of the European Union and other data privacy regulations, is

Klingspor AG

Hüttenstraße 36
35708 Haiger

Tel.: + 49 27 73 / 9 22 - 0
Fax: + 49 27 73 / 9 22 - 2 80/-396

If you have any questions, suggestions or comments on the subject of data protection and the enforcement of your rights, please contact our Data Protection Officer at Email:

3. Use of data

3.1 General
You can access our website without having to actively disclose any information about your identity. Unless suppressed by you or by software used by you, the browser installed on your device normally only transmits general technical information to the server of our website in order to enable connection to the website (e.g. browser type and version, operating system, host name of the device, language setting, date and time or duration of access, accessed content, website from which the access comes). This also includes the IP address of the device that you are currently using to visit the website. This is temporarily stored in a log file.
The data will be stored on the server for a maximum of 80 days for the purposes of identification and analysis of possible patterns of attack and other illegal interventions. As soon as this data is no longer needed, it will be deleted.
Your IP address is automatically processed for technical and administrative reasons regarding connection set-up and stability in order to optimise the website and the user experience, to guarantee the security and functioning of our website and to be able, if necessary, to track any illegal attacks on the website.
Unless otherwise explicitly stated, the legal basis for processing the IP address and other technical data is Art. 6 (1) (f) of the GDPR. Our legitimate interest ensues from the above-mentioned security interest and the necessity of uninterrupted availability of our website. We cannot draw any direct conclusions about your identity from the processing of the IP address and other information in the log file.
In the event that we intend any further use of this information, the relevant details can be found below in the text of this Privacy Policy. In general, we process your personal data on the following legal basis:

  • If we obtain your consent for the processing of personal data, Art. 6 (1) (a) of the GDPR serves as the legal basis.
  • Where processing is necessary for the performance of a contract between you and us or to take relevant pre-contractual steps, Art. 6 (1) (b) of the GDPR serves as the legal basis.
  • If the processing of personal data is necessary for compliance with a legal obligation to which we are subject, such as statutory storage and retention obligations, Art. 6 (1) (c) of the GDPR serves as the legal basis.
  • If the processing is necessary to safeguard our legitimate interests or the legitimate interests of a third party, and if your interests, fundamental rights and freedoms do not override the former interests, the processing of personal data is legitimised by Art. 6 (1) (f) of the GDPR.

3.2 Active provision of personal data
If you decide to make use of certain services, or to order our newsletter, or to get in personal contact with us, e.g. by e-mail, or to use the password-protected area or our web shop, we will need to request further personal data from you, in particular contact details. This data is collected for the general purposes mentioned in section 3.1 and is required for the provision and performance of the requested services or to check whether you are entitled to use them.
It is entirely up to you whether you provide this data or not. However, without this information, Klingspor will not be able to provide you with the requested service.

3.3 JavaScript and JAVA applets
JavaScript, cookies or JAVA applets may be used on our website. Use of these functionalities can be switched off by you by adjusting your browser program settings.

3.4 Cookies
We use 'cookies' and tracking pixels on our website.
Cookies are small files that are automatically created by your browser and stored on your device (laptop, tablet, smartphone or similar) when you visit our site. Cookies do not cause any damage to your device and do not contain viruses, trojans or other malware. The cookie stores information that is related to the specific device used. This does not mean, however, that we obtain direct knowledge of your identity.
Cookies are used for a number of different purposes. Numerous cookies are needed because certain technical website functions would not work without them (e.g. the shopping cart function or video display).
Other cookies serve to make our website more user-friendly. For example, we use 'session cookies' to identify whether you have previously visited individual pages of our website. However, we also use cookies to record statistics on the use of our website and for the purpose of optimising our offer. These cookies enable us to automatically identify that you have previously visited us when you access our site again. In some cases, cookies may also be stored on your device by third-party companies when you enter our site (third-party cookies) for the above-mentioned purposes.

The data processed by cookies is necessary for the above-mentioned purposes to safeguard our legitimate interests and those of third parties in accordance with Art. 6 (1) (f) of the GDPR. Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that a message always appears before a new cookie is saved. Completely deactivating cookies may mean that you cannot use all the functions of our website. The cookies are automatically deleted after a defined period of time. However, you can delete these cookies before this time via your browser's security settings.

In addition, we also use such cookies for Internet audience measurement as well as for advertising and marketing purposes; this is partly in the form of third-party cookies (see description for Google Analytics below).
You will be asked to give your consent to cookies when you access the website. The use of cookies and the processing of the corresponding data is performed solely on the basis of your active consent and is based on Art. 6 (1) (a) of the GDPR and Section 15 of the German Telemedia Act, which must be interpreted in conformity with European law.

For details regarding the collection and processing of data in the context of the placement and optimisation of advertising and internet audience analysis, please refer to the information below on the use of cookies and tracking pixels for advertising purposes, in particular the description of the Google.

3.5 Data reconciliation / disclosure
We will only pass on your personal data to third parties if:

  • you have given your express consent in accordance with Art. 6 (1) (a) of the GDPR;
  • this is necessary for the performance of a contract with you in accordance with Art. 6 (1) (b) of the GDPR;
  • there is a legal obligation for disclosure under Art. 6 (1) (c) of the GDPR.

The disclosed data may be used by the third party solely for the purposes stated. The disclosure of anonymised data (data that cannot be assigned to you) to partners and sponsors is possible at any time without prior notification.

3.6 Rights of data subjects
You have the right:

  • in accordance with Art. 7 (3) of the GDPR, to withdraw your consent from us at any time. This would stop us being able in the future to process any data based on this consent;
  • in accordance with Art. 15 of the GDPR, to request information about your personal data processed by us. In particular, you may request information on the purposes of processing, the categories of personal data, the categories of recipient to whom your data has been or will be disclosed, the envisaged storage period, the existence of a right to rectification, erasure, restriction of processing or objection to such processing, the existence of a right to lodge a complaint, the origin of your data where such data is not collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about these details;
  • in accordance with Art. 16 of the GDPR, to demand without undue delay the rectification of incorrect or incomplete personal data stored by us;
  • in accordance with Art. 17 of the GDPR, to demand the erasure of your personal data stored with us, unless processing is necessary for exercising the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims;
  • in accordance with Art. 18 of the GDPR , to demand the restriction of processing of your personal data where the accuracy of the personal data is contested by you, where the processing is unlawful and you oppose the erasure, where we no longer need the data but you require it for the establishment, exercise or defence of legal claims or where you have lodged an objection to the processing pursuant to Art. 21 of the GDPR ;
  • in accordance with Art. 20 of the GDPR, to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller and
  • in accordance with Art. 77 of the GDPR, to lodge a complaint with a supervisory authority. Normally, this would be the supervisory authority in the Member State of your usual place of residence or workplace or the supervisory authority in the Member State of our company headquarters.

You have the right to object,on grounds relating to your particular situation, at any time to the processing of personal data relating to you which is based on Article 6 (1) (e) of the GDPR (data processing in the public interest) or Article 6 (1) (f) of the GDPR (data processing based on a balancing of interests); this includes profiling (as defined in Art. 4 (4) of the GDPR) based on those provisions.
If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves to establish, exercise or defend legal claims.
If you object to the processing of data for direct marketing purposes, we will immediately stop processing. In this case it is not necessary to specify a special situation. This also applies to profiling, insofar as it is related to such direct marketing.
If you wish to exercise your right of objection, simply send an e-mail to

As soon as the purpose for the storage no longer exists, we will delete or block your personal data. Data may, however, be stored if this has been provided for by the European or national legislator in EU regulations, laws or other regulations to which we are subject. This may apply, for example, in the case of data that has to be stored for commercial or tax law reasons, such as invoice data for subscriptions. Your data will be blocked or deleted when a storage period prescribed by these regulations expires, unless it is necessary to store the data for the purpose of conclusion or performance of a contract.

4. Google

Use of the Google services described below and the associated use of cookies takes place only with your consent, which we expressly request at the beginning of your visit to our website.

4.1 Google Analytics
On our website we use Google Analytics. in the versions Universal Analytics and Google Analytics 4; a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (referred to in the following as 'Google'). Google Analytics uses 'cookies', i.e. text files which are stored on your computer and enable analysis of use of the website. From our viewpoint, these are third-party cookies.

The information generated by the cookie regarding the use of our website (e.g. IP address of the accessing computer, time of access, referrer URL and information about the browser and operating system used) is usually transferred to a Google server in the USA and stored there.

With the use of Google Analytics 4, we use the User ID and Google Signals functions.

User ID: User ID allows us to assign a unique, permanent ID to one or more sessions (and the activities within those sessions) and to analyse user behaviour across devices.

Google Signals: Through the use of Google Signals, additional information is collected by Google if the user has activated personalised advertising in their Google account. This data is evaluated internally by Google and then passed on to the users of these Google services in an anonymised and summarised form as an evaluation. This enables us to optimise our services and products as well as our advertising measures.

Within the framework of Google Signals, cross-device tracking is carried out by Google if the display of personalised advertising is activated in the user's Google Account. This means that ads can be delivered to these users in cross-device remarketing campaigns as part of Google Signals.

Google processes the information on our behalf in order to analyse use of the website, to compile reports on website activities and to provide us with further services associated with the use of the website and the internet for the purposes of market research and for the appropriate design of these web pages.

We have a data processing contract with Google regarding the use of Google Analytics. In this contract, Google affirms that it processes the data in accordance with the General Data Protection Regulation and guarantees the protection of the rights of the data subject. We only use Google Analytics and Google Analytics 4 with IP anonymisation enabled. This means that within the member states of the European Union or other parties to the Agreement on the European Economic Area the IP address of users is truncated by Google. Only in exceptional cases the full IP address is transferred to a Google server in the USA and truncated there. According to information from Google, the IP address is not merged with other data from Google.

Where necessary, the collected data will be transferred to third parties if this is legally required or if third parties process the data on behalf of Google.

Storage period: The data sent by us and linked to cookies are automatically deleted after 2 months (Google Analytics 4) and 14 months (Universal Analytics). These are the shortest data retention periods that can be set. The deletion of data whose retention period has been reached takes place automatically once a month.

You may prevent the use of cookies by selecting the appropriate settings on your browser. Please note, however, that if you do this you may not be able to enjoy the full functionality of this website.
You can also prevent the forwarding of the data generated by the cookie relating to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link. The current link at the time of the last update of this Privacy Policy is:

As an alternative to the browser add-on, particularly for browsers on mobile devices, you can prevent data collection by Google Analytics by clicking this link. An opt-out cookie will be set which prevents the future collection of your data when visiting this website. The opt-out cookie is valid only in this browser and only for our website and is placed on your device. If you delete the cookies in this browser, you will have to set the opt-out cookie again. You can find further information about data privacy in relation to Google Analytics in Google Analytics Help. You can find information about Google's use of data in its Privacy Policy.

4.2 Google Ads conversion tracking / remarketing
Subject to your personal consent, we also use Google Ads conversion tracking and remarketing to measure and improve the success of our advertising measures on external websites. The benefit for you as a user is the possibility to display advertisements of more interest to you.

This advertising is delivered by Google via 'ad servers'. If you are directed to our website via a Google ad, Google stores a cookie on your client. The duration of these cookies is normally 30 days. Google normally stores the unique cookie ID or your opt-out settings as analysis values for this cookie.
These cookies enable Google to recognise your internet browser. We ourselves do not collect or process any personal data from you in the above-mentioned advertising measures. Google only provides us with statistical analysis. On the basis of this analysis we can identify which of our advertising measures are particularly effective. We do not receive any further data from the use of the advertising material; in particular, we cannot identify users on the basis of this information.
However, we have no influence on the scope and further use of the data collected by Google via this tool and the information we provide here reflects our level of knowledge: Through the integration of conversion tracking, Google receives the information that you have accessed the relevant part of our website or clicked on one of our ads. If you are registered with a Google service, Google can assign your visit to your account. Even if you are not registered with Google or have not logged in, it is possible that Google may discover, process and store information about you or the devices or software you use.

Google's remarketing function enables us to present you with ads based on your interests after you have visited our website on other web pages within the Google advertising network (e.g. Google Search or YouTube). Your interaction on our website is analysed for this purpose, e.g. to find out which offers you are interested in. Google stores a number as a cookie in your browser and uses this unique number to record your visits. This number is used to uniquely identify the web browser on the device used.

You can prevent these tracking procedures in a number of different ways: a) by adjusting your browser settings accordingly, in particular by suppressing third-party cookies; b) by installing the plug-in provided by Google using the following link:; c) by deactivating the interest-based ads of companies that are part of the About Ads self-regulation campaign using the link, whereby this setting is cancelled when you delete your cookies; d) by permanently deactivating them in your Firefox, Internet Explorer or Google Chrome browser using the link

You can find further information about data privacy at Google here: and Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at

Google complies with the EU-US Privacy Shield Framework,

4.3 Google Tag Manager
This website uses Google Tag Manager. Google Tag Manager is a solution that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.

4.4 Google Maps
As a user of our website, you can have cooperating dealers in your area displayed on a map. We use Google Maps to display the map and routes. Google Maps is a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Details on the processing of personal data through the use of Google Maps can be found at the following link:

To display cooperating dealers in your area, you must first specify a location. In this case, we base the data processing on the consent that you give when you enter the address. In this context, your IP address is not stored by us. To find out about data processing undertaken outside our sphere of influence by Google, click the following link:

5. YouTube

If videos hosted on YouTube can be viewed on our website, you will be informed of this and of the YouTube terms of use when you move the cursor over the preview image of the video.
Please note that we have no knowledge of the content of the data transmitted when such a video is accessed, nor of its use by YouTube.

Vendor: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland
Privacy policy:

6. Social media links

We use social plug-ins on our website pursuant to Art. 6 (1) (f) of the GDPR to raise the profile of our group of companies and our products. The underlying advertising purpose is deemed to be a legitimate interest within the meaning of the GDPR.
The plug-ins do not establish direct contact from your browser to the servers of the providers. By clicking on the plugin, the user is redirected to the website of the provider. We have no influence over the processing of personal data on websites of third parties.
The following social media plug-ins are available on our website:

Facebook and Instagram
Social media plugins Facebook and Instagram of Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, Europe (hereinafter referred to as "Meta") are used to allow a more personalised experience.

We use a Facebook button for this purpose. You can recognise the button by the familiar 'f' on a grey or blue background.
When you access a page on our website, no connection is established with Meta servers. However, when you click the 'f' button, you are forwarded to a Facebook page of Meta.
Privacy Policy:

When you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking the Instagram button. This enables Meta to assign your visit to our website to your user account. Please note, that we, as the website provider, have no knowledge of the content of the transmitted data or its use by Meta.
Privacy Policy:

Linked In
Vendor: LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland
Privacy Policy:

Vendor: XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany
Privacy Policy:

7. Oxomi

OXOMI is a service of scireum GmbH, Eisenbahnstr. 24, 73630 Remshalden. The privacy policy of scireum for OXOMI can be found at

We use OXOMI to integrate media content (catalogs, article images, videos, long texts, documents, etc.) into our website and present it to you. The legal basis for data processing is therefore Art. 6 para.1 lit. f DSGVO. For technical reasons, the IP address is recorded by scireum GmbH when this content is called up. The IP address is automatically deleted after 2 months and is not used for commercial purposes other than the presentation of our web content or otherwise processed.